FAQ (Frequently Asked Questions by our gadget-loving shoppers)


Gadget shipping cost estimateQ1: Can I get a quick shipping cost estimate without registering? 

A1: Yes! Just:
    1. Go to the gadget detail page. (It's the page that shows the blue or green "Add to Cart" button.).
    2. Click the "Add to Cart" button, then "View Cart" button.
    3. Your browser will now show the Shopping cart. Scroll down just a bit and see the "Specify Destination" button.
    4. Click it.

Q2: Can I change my order after I placed it?change gadget order

A2: We will try. If you contact us immediately after placing the order, we will summon the forces for good to make the change you request.

Q3: How much time does it take for GadgetsGo to process an order before the shipping company (USPS, UPS, etc.) gets it?

gadget order processing time

A3: In most cases, your order will ship within one business day from a GadgetsGo warehouse. In some cases, your gadget will instead ship directly from the inventor/manufacturer, and their fulfillment time may be slower.

Need it to ship SAME DAY or RUSH? Choose our RUSH ORDER service. This speeds up the order processing part, not the transit time part. To speed up the transit time part, choose a faster shipment method.

when will my gift order arriveQ4: Is it there yet....Is it there yet??? (How long until I get my order?)

A4: • If you are in the USA and selected USPS First Class Mail, UPS Ground, or FedEx Ground/Home: The gadgets we sell ship from many different locations around the USA. Therefore, depending on your shipment destination, your order may arrive in one to five business days.
 If you are in the USA and selected USPS Priority Mail: USPS quotes one to three days for delivery, not including Sunday nor holidays, depending on the destination, according to http://postcalc.usps.com/.
 If you are outside the USA and selected USPS First Class Mail International: USPS does not quote any estimated delivery time according to http://ircalc.usps.com/. However, in our experience, delivery usually takes 7 to 21 days, and sometimes as long as 45 days.
 If you are outside the USA and selected USPS Priority Mail International: According to http://ircalc.usps.com/, delivery takes 6 to 10 business days (8 to 16 calendar days).
 For ALL shipments outside the USA, you must ADD time for customs clearance. In other words, a customs official in your country may decide to open the package and inspect it, and that process can take weeks. We have absolutely no control over that, and cannot do anything to make them work faster.

Q5: How can I see my order's progress and status after I place my order?

A5: 1. In most cases, we will email your tracking number AFTER we see a confirmation that the item was scanned by the carrier. If we shipped with USPS, it may be scanned a day or two after we deliver it to them, depending on weekends and holidays. Plus, it may take up to 8 hours for the scan to appear on the web.
    2. Didn't get the tracking email? First, check your Spam/Junk or Gmail Promotions tab. If it's not there, see if the tracking number was created by going to your order status page here.

 USPS First Class Mail International and Priority Mail International usually do not provide in-transit updates as frequently as with USPS domestic mail, UPS or FedEx. For international, a lookup may only return something like "Electronic Shipping Info Received" until delivery.

I can't find my order emailQ6: I received but lost my email with the order receipt. How can I get it?

A6: If you registered (added a password) on the checkout page, then click here, then search for your order, open it, and on that page you will see a link that says "Print receipt".

Q7: I never got my email with the order receipt. How can I get it?

A7: One of two ways:
1. You might actually have it now. If your email client (Yahoo is the worst) mistook our good email for spam, then it's in your Spam/Junk folder or Gmail Promotions tab. Please look for it there now. Then, to make sure you get our upcoming tracking email, follow these instructions now to whitelist us. Click here. Then in the Google search bar next to "whitelist email address", type in your email client (Gmail, Outlook, Hotmail, AOL, etc.). Then, click on the result for your email client and follow those instructions.
2. You gave us a bad email address. If you think that happened, then click here to login. Then on the left column, scroll down to My Account and click Account details. If your email address is incorrect, then in the upper right corner of this page, click Contact Us and tell us what happened.

Q8: Does GadgetsGo.com pay the return shipping cost for defective merchandise?

A8: No, however, if you pay to send the item back to the manufacturer, almost always they will ship the replacement to you at no charge. Our complete return policy is here.

time tries to get out of handQ9: My item arrived late. Can I get a refund of the shipping charge?

A9: Yes, if you chose a shipment method with a performance guarantee such as USPS Priority Mail Express or UPS Next Day Air. Note that USPS Priority Mail (not Express) includes an estimate only of delivery days on the label, for example, "USPS Priority Mail 2-Day". USPS Priority Mail is not a guaranteed service, and USPS does not offer any refund in case of delivery after the estimate. If you wish to have your item delivered with a guarantee and refund if not met, then please choose a shipment method such as USPS Priority Mail Express or UPS Next Day Air.

GadgetsGo.com ships to many international countriesQ10: Do you ship to my country (outside the USA)?

A10: Yes! We ship to 183 countries worldwide. Economical shipment methods are USPS First Class Mail International (for shipments under 4 lbs. and 1.81 kg) and if heavier, then with USPS Priority Mail International or USPS Priority Mail International Express. Get a shipping cost by going to the checkout page and inputting your delivery address. Please read FAQ #4 above about international shipments.