FAQ (Frequently Asked Questions by our gadget-loving shoppers)
Q1: Can I get a quick shipping cost estimate without registering?
A1: Yes! Just:
Q2: Can I change my order after I placed it?
A2: We will try and reply with the results. Find your emailed receipt and reply to it stating your issue, so all info is together. Can't find your receipt? Look in your Spam/Junk/Bulk folder.
Q3: How much time does it take for GadgetsGo to process an order before the shipping company (USPS, UPS, etc.) gets it?
Need it to ship SAME DAY or RUSH? Choose our RUSH ORDER service. This speeds up the order processing part, not the transit time part. To speed up the transit time part, choose a faster shipment method.
Q4: I need to give you some special delivery instructions. How?
A4: If you want to get the carrier to do something special when the deliver it, then DO NOT put it in the Special Order Instructions at the bottom of the Secure Checkout page. The UPS/FedEx/USPS driver won't see it! Instead, go back up to your shipping address, click Edit, and add it to the Address 2 section after typing ** (two asterisks).
For example, if you want them to leave it behind the bush, type: ** LEAVE BEHIND BUSH
Q5: Is it there yet....Is it there yet??? (How long until I get my order?)
A5: • If you are in the USA and selected USPS First Class Mail, UPS Ground, or FedEx Ground/Home: The gadgets we sell ship from many different locations around the USA. Therefore, depending on your shipment destination, your order may arrive in one to five business days.
Q6: How can I see my order's progress and status after I place my order?
A6: 1. In most cases, we will email your tracking number AFTER we see a confirmation that the item was scanned by the carrier. Orders shipped with USPS may be scanned a day or two after we deliver it to them, not including Sundays and holidays. Plus, it may take up to 8 hours for the scan to appear on the web.
Q7: I received but lost my email with the order receipt. How can I get it?
A7: If you registered (added a password) on the checkout page, then click here, then search for your order, open it, and on that page you will see a link that says "Print receipt".
Q8: I never got my email with the order receipt. How can I get it?
A8: One of two ways:
Q9: Does GadgetsGo.com pay the return shipping cost for returns of defective or new merchandise?
A9: No, however, if you pay to send the item back to the manufacturer, almost always they will ship the replacement to you at no charge. Our complete return policy is here.
Q10: My item arrived late. Can I get a refund of the shipping charge?
A10: Yes, if you chose a shipment method with a performance guarantee such as USPS Priority Mail Express or UPS Next Day Air. Note that USPS Priority Mail (not Express) includes an estimate only of delivery days on the label, for example, "USPS Priority Mail 2-Day". USPS Priority Mail is not a guaranteed service, and USPS does not offer any refund in case of delivery after the estimate. (Refer to USPS policy here and scroll down to the bottom of the page at #1 of "Disclaimers".) If you wish to have your item delivered with a guarantee and refund if not met, then please choose a shipment method such as USPS Priority Mail Express or UPS Next Day Air.
Q11: Do you ship to my country (outside the USA)?
A11: Yes! We ship to 183 countries worldwide. Economical shipment methods are USPS First Class Mail International (for shipments under 4 lbs. and 1.81 kg) and if heavier, then with USPS Priority Mail International or USPS Priority Mail International Express. Get a shipping cost by going to the checkout page and inputting your delivery address. Please read FAQ #4 above about international shipments.
Q12: I added 3 items to my cart and I am not getting the quantity discount.
A12: Do you have different styles (we call them variants) of the same item in your cart? By design, the quantity discounts are not applied across different variants. We offer the quantity discounts for the same variant because of the efficiency of shipping the exact same item.