Policy and Purchase Agreement
We strive to ship the SAME OR NEXT BUSINESS DAY, but sometimes may be longer for various really good reasons. Unless you choose Rush Order, GadgetsGo does not guarantee same day shipping. But, we will try!
GadgetsGo does not usually process orders during weekends, but sometimes we get super motivated and work anyway.
No deliveries will be made on Saturday unless your order is shipped with USPS, FedEx Home Delivery, or you have paid for UPS or FedEx overnight service with a Saturday surcharge. No deliveries will be made on Sunday unless your order is shipped with a USPS Sunday surcharge.
Exact delivery times to Hawaii, Alaska, Puerto Rico, other countries and planets cannot be guaranteed unless you ship with a FedEx or UPS next day or second day service, or USPS Priority Mail Express.
We reserve the right to ship using a different carrier than the one you chose during checkout if the delivery time is the same or faster. If such equivalent shipping method is less expensive, GadgetsGo will not refund the cost difference.
We may forward your order to a fulfillment service for shipment.
Customs officials in international destinations may require payment of duties, taxes and/or customs fees in addition to your invoiced amount, and Customer is solely responsible for payment of them.
An order is not binding upon GadgetsGo until it is accepted; GadgetsGo must receive payment before it will accept an order. Payment for product(s) ordered is due prior to shipment. Customer may make payment by the methods shown above, or some other method prearranged with GadgetsGo. You agree to pay the amount(s) due as specified on the invoice, and you agree to pay a late payment fee on all past-due sums at a rate of 1.5% per month or the highest rate allowed by law, whichever is greater.
Rush Order Processing
GadgetsGo will process your order super fast in front of non-rush orders for an additional fee. In all circumstances, GadgetsGo's maximum liability is limited to the Rush Order fee only. While GadgetsGo cannot guarantee same-day shipment for all orders, it will put forth its best effort to ship all Rush Orders the same business day. Rush Order Processing service is separate from the shipment method for the order such as UPS Next Day Air. Rush Order Processing does not upgrade a slower shipment method to a faster one.
GadgetsGo will keep you informed of your order status via e-mail. All tracking information will be emailed to your registered email address once your order has shipped (except when an APO/FPO is the shipping destination) and scanned by the carrier. You may also get your order status and other live updates if you registered by logging in to your account on our Web site.
Change Orders or Order Cancellations
You may request that an order be changed or cancelled, provided the order has not already been processed and shipped. To request an order change or cancellation, please reply to the email receipt you received or call us at 305-791-1101 during GadgetsGo's hours of operation. If you canceled an order before it shipped, you will receive a credit for the payment amount, less the 2.9% credit card processing fee, and less any Rush Order fee, to your credit/debit card in approximately one to three business days. If the order shipped, refer to the "30-Day Money Back Guarantee, Refund Policy and Return Policy" heading below.
Sales tax is only required for orders shipping into states where we or our distributor or our fulfillment service has or may have economic or sales tax nexus for state sales tax purposes under applicable laws.
30-Day Money Back Guarantee, Refund Policy and Return Policy
At GadgetsGo, we offer you a 30-Day Money Back Guarantee on new and unused items according to the terms herein. If you need to return your purchase, you may return it within 30 days from the original invoice date, unless another time period or policy is indicated on the product detail page. Your refund shall be for the price of the product, not including shipping cost. A Return Merchandise Authorization (hereinafter "RMA") number is required for all returns. If the reason for the return is an order discrepancy, for example an incorrect quantity, you must notify us within seven days from the invoice date in order to be eligible for a return.
Restocking fee: GadgetsGo will assess a 20% restocking fee against the Customer's account on all returns for refund, unless the product is defective. However, if a defective product proves to be in good working order after we inspect or test it, then the restocking fee shall apply. We charge this fee because of the significant time and labor cost to inspect and prepare the item for sale again. We do not simply put it on the shelf again. We open the packaging, verify all original contents are there and in perfect condition, test the product if necessary, prepare the item for sale again, and document the foregoing.
For a refund and reorder of the same product, a different model, or substitute product (returning new, unused items only), we are pleased to waive the 20% restocking fee. However, since the credit card processor retains their 2.9% credit card processing fee, this is deducted from the refund.
No refunds or reimbursements on shipping charges or Rush Order fees: GadgetsGo will not refund to Customer the original shipping charges or reimburse the customer's cost to return to GadgetsGo, or refund Rush Order fees. Shipping fees are paid for the services provided by and to the original carrier, not by GadgetsGo, are permanently used and irrecoverable, and thus are not returnable or refundable. Exception: If you paid for a guaranteed service, such as FedEx Priority Overnight, and the shipment was delivered late or incorrectly and is eligible for reimbursement by the carrier, then GadgetsGo will pass through to you any reimbursement granted.
If a product is sold with free shipping, then the cost of shipping will be deducted from the refund amount.
Some GadgetsGo product detail pages state a return policy that differs from the return policy set forth above. In the event of a conflict between GadgetsGo's return policy and those on such product page, then the return policy on the product page shall apply.
Product Return Procedure
Damaged Shipment Policy
Shipments with FedEx or UPS
If we instruct you to accept delivery...
If we instruct you to refuse delivery...
If the damage is concealed, and you only notice the damage after accepting delivery, and did not get the driver to sign acknowledgement of the damage, then the claim is between you and the shipping company. We recommend that you retain the packaging for your claim with them. You may also wish to file a warranty claim with the manufacturer. Please contact the manufacturer using the method specified on the warranty paper inside the package. Products manufactured by Navien and sold on e-commerce sites including GadgetsGo.com have no warranty, as stated at the bottom of all product detail pages for Navien products on GadgetsGo.com.
Physical Damage Policy
Physical damage to any product purchased at GadgetsGo shall void warranty coverage. Physical damage includes but is not limited to improper handling and/or any other type of damage sustained by irregular usage.
Pre-sale and Post-sale Technical Support
GadgetsGo strives to provide advice and technical support to our customers to assist them in their purchase. However, we do not operate a repair center and do not employ factory-trained repair technicians. Therefore, if you have a problem with the operation of a product after you receive it, please contact the manufacturer directly. For support by email after your purchase, please consider our Extended Support Service .
Security is our top priority. All online transactions are sent through our secure server and encrypted with 128-bit technology. We never see your credit card data, and it is not stored on our server. Please read more about our security here.
Safe Shopping Guarantee
Fair Credit Billing Act: We guarantee that every online transaction you make will be 100% safe. This means you pay nothing if unauthorized charges are made to your card as a result of shopping at our online store. Under the Fair Credit Billing Act, your bank cannot hold you liable for more than $50.00 for fraudulent charges. If your bank does hold you liable for any of this $50.00, we will cover the entire liability for you, up to the full $50.00. We will only cover this liability if the unauthorized use of your credit card resulted through no fault of your own from purchases made while using our secure server. In the event of unauthorized use of your credit card, you must notify your credit card provider in accordance with its reporting rules and procedures, and follow other procedures outlined in the law.
Please contact us for volume discounts.
GadgetsGo strives for accuracy in all item descriptions, photographs, compatibility references, detailed specifications, pricing, links and any other product-related information contained herein or referenced on our Web site. Due to human error and other reasons, we cannot guarantee that all item descriptions, photographs, compatibility references, detailed specifications, pricing, links and any other product-related information listed is entirely accurate, complete or current, nor can we assume responsibility for these errors. In the event a product listed on our Web site is labeled with an incorrect price due to some typographical, informational, technical or other error, GadgetsGo shall at its sole discretion have the right to refuse and/or cancel any order for said product and immediately amend, correct and/or remove the inaccurate information. Additionally, all hyperlinks to other Web sites from GadgetsGo are provided as resources to customers looking for additional information and/or professional opinion. GadgetsGo does not assume responsibility for the claims and/or representations made on these or any other Web sites. List prices are not necessarily the price at which the product is sold.
GadgetsGo is not responsible for changes or variations in product specifications and/or physical appearance. In the interest of our customers, GadgetsGo puts forth its best efforts to ensure that all product information is up-to-date and factual. Unfortunately there are varying factors which, although infrequent, could cause the information on our Web site to become outdated without our immediate knowledge. This includes but is not limited to new versions or revisions, color deviations, retail package alterations and other variations that may be considered inconsequential by the manufacturer. GadgetsGo relies on the manufacturer to communicate these differences. Presently we have no way of alerting customers prior to purchase in the event the manufacturer fails to do so. Consequently, GadgetsGo will not be held responsible for product revision changes.
GadgetsGo reads all reviews before posting them and reserves the right to deny any review.
Here are some of the things that can cause us to deny a review:
GadgetsGo, like other e-tailers, ships items in the condition they were received from the original manufacturer/distributor. GadgetsGo does not conduct product testing before shipping any merchandise.
The manufacturer may or may not conduct product testing. Contact the manufacturer for information on their product testing practices.
Warranties; All Product Sold "AS-IS" or "With All Faults"
GADGETSGO IS A DISTRIBUTOR ONLY. PRODUCTS SOLD BY GADGETSGO ARE NOT MANUFACTURED BY GADGETSGO. THE PRODUCTS MAY, HOWEVER, BE COVERED BY EACH MANUFACTURER'S WARRANTY, SERVICE, AND SUPPORT POLICY (IF PRESENT). GADGETSGO ASSIGNS AND PASSES THROUGH TO THE CUSTOMER ANY WARRANTY OF THE MANUFACTURER, AND CUSTOMER ACKNOWLEDGES THAT IT SHALL HAVE RECOURSE ONLY UNDER SUCH WARRANTIES AND ONLY AS AGAINST THE MANUFACTURER OF THE PRODUCTS. GADGETSGO MAKES NO REPRESENTATION OR EXPRESS WARRANTY WITH RESPECT TO THE PRODUCT EXCEPT THOSE STATED IN THIS DOCUMENT. GADGETSGO DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, AS TO ANY SUCH PRODUCT, INCLUDING AND WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, AND ANY IMPLIED WARRANTIES ARISING FROM STATUTE, TRADE USAGE, COURSE OF DEALING, OR COURSE OF PERFORMANCE.
ALL ITEMS SOLD THROUGH GADGETSGO ARE SOLD "AS-IS" OR "WITH ALL FAULTS". THE ENTIRE RISK AS TO THE QUALITY AND PERFORMANCE OF THESE ITEMS IS WITH THE BUYER. SHOULD ANY OF THESE ITEMS PROVE DEFECTIVE, DO NOT FUNCTION, OR FUNCTION IMPROPERLY IN ANY WAY FOLLOWING THEIR PURCHASE, THE BUYER, AND NOT THE MANUFACTURER, DISTRIBUTOR, OR GADGETSGO, ASSUMES THE ENTIRE COST OF ALL NECESSARY SERVICING OR REPAIR. PRODUCTS MANUFACTURED BY NAVIEN AND SOLD ON E-COMMERCE SITES INCLUDING GADGETSGO.COM HAVE NO WARRANTY.
Limitation of Liability
IN ALL CIRCUMSTANCES GADGETSGO'S MAXIMUM LIABILITY IS LIMITED TO THE PURCHASE PRICE OF THE PRODUCTS SOLD. GADGETSGO SHALL NOT, UNDER ANY CIRCUMSTANCES, BE LIABLE UPON A CLAIM OR ACTION IN CONTRACT, TORT, INDEMNITY OR CONTRIBUTION, OR OTHER CLAIMS RELATING TO THE PRODUCTS IT SELLS WHICH EXCEEDS THIS LIABILITY LIMIT. GadgetsGo SHALL NOT BE LIABLE FOR THIRD PARTY CLAIMS FOR DAMAGES AGAINST THE CUSTOMER, OR FOR MALFUNCTION, DELAYS, INTERRUPTION OF SERVICE, LOSS OF BUSINESS, LOSS OR DAMAGE TO EXEMPLARY DAMAGES, WHETHER OR NOT GadgetsGo HAS BEEN MADE AWARE OF THE POSSIBILITY OF SUCH CLAIMS OR DAMAGES.
GadgetsGo does not consent to having any telephone calls recorded and reserves the right to terminate any call that is being recorded. Customer agrees not to record any call with GadgetsGo unless Customer has provided clear and conspicuous notice to GadgetsGo and has received prior written consent from GadgetsGo.
Risk of Loss
GadgetsGo will arrange for shipment of ordered product(s) to the Customer, Free On Board (F.O.B.) shipping point, meaning title to the product(s), excepting software, and risk of loss passes to the Customer upon delivery to the carrier. GadgetsGo reserves a purchase money security interest in the product(s) until its receipt of the full amount due. Customer agrees to allow GadgetsGo to sign appropriate documents on Customer's behalf to permit GadgetsGo to protect its purchase money security interest. Title to software will remain with the licensor(s). All software is provided subject to the license agreement of the software maker. Customer agrees to be bound by any software license agreement once the seal on the package is broken. GadgetsGo will advise Customer of estimated shipping dates, but GadgetsGo will, under no circumstances, be responsible for delays in delivery, and associated damages, due to events beyond its reasonable control, including without limitation, acts of God or public enemy, acts of federal, state or local government, fire, floods, civil disobedience, strikes, lockouts, and freight embargoes.
Governing Law and Jurisdiction
Any dispute arising out of or related to these Terms and Conditions or the sales transaction between GadgetsGo and Customer shall be governed by the laws of the State of Florida, without regard to its conflicts of law rules. Specifically, the validity, interpretation, and performance of this agreement shall not be governed by the United Nations Convention on the International Sale of Goods. GadgetsGo and Customer consent to the exclusive jurisdiction and the exclusive venue of the State Courts of the State of Florida, Miami-Dade County, to resolve any dispute between them related hereto, and the parities waive all rights to contest this exclusive jurisdiction and venue of such Courts. Finally, the Customer also agrees not to bring any legal action, based upon any legal theory including contract, tort, equity or otherwise, against GadgetsGo that is more than one year after the date of the applicable invoice.
If any provision contained in this agreement is or becomes invalid, illegal, or unenforceable in whole or in part, such invalidity, illegality, or unenforceability shall not affect the remaining provisions and portions of this agreement, and the invalid, illegal, or unenforceable provision shall be deemed modified so as to have the most similar result that is valid and enforceable under applicable Florida law.
The failure of either party to require performance by the other party of any provision of this agreement shall not affect in any way the first party's right to require such performance at any time thereafter. Any waiver by either party of a breach of any provision in this agreement shall not be taken or held by the other party to be a continuing waiver of that provision unless such waiver is made in writing.
These terms and conditions, together with GadgetsGo's invoice regarding the products ordered by Customer, are the complete and exclusive agreement between GadgetsGo and Customer, and they supersede all prior or contemporaneous proposals, oral or written, understandings, representations, conditions, warranties, and all other communications between GadgetsGo and Customer relating to the subject products. This agreement may not be explained or supplemented by any prior course of dealings or trade by custom or usage.