30-Day Money Back Guarantee, Refund Policy and Return Policy
At GadgetsGo, we offer you a 30-Day Money Back Guarantee on new and unused items according to the terms herein. If you need to return your purchase, you may return it within 30 days from the original invoice date, unless another time period or policy is indicated on the product detail page. Your refund shall be for the price of the product, not including shipping cost. A Return Merchandise Authorization (hereinafter "RMA") number is required for all returns. If the reason for the return is an order discrepancy, for example an incorrect quantity, you must notify us within seven days from the invoice date in order to be eligible for a return.
Restocking fee: GadgetsGo will assess a 20% restocking fee against the Customer's account on all returns for refund, unless the product is defective. However, if a defective product proves to be in good working order after we inspect or test it, then the restocking fee shall apply. We charge this fee because of the significant time and labor cost to inspect and prepare the item for sale again. We do not simply put it on the shelf again. We open the packaging, verify all original contents are there and in perfect condition, test the product if necessary, prepare the item for sale again, and document the foregoing.
For a refund and reorder of the same product, a different model, or substitute product (returning new, unused items only), we are pleased to waive the 20% restocking fee. However, since the credit card processor retains their 2.9% credit card processing fee, this is deducted from the refund.
No refunds or reimbursements on shipping charges or Rush Order fees: GadgetsGo will not refund to Customer the original shipping charges or reimburse the customer's cost to return to GadgetsGo, or refund Rush Order fees. Shipping fees are paid for the services provided by and to the original carrier, not by GadgetsGo, are permanently used and irrecoverable, and thus are not returnable or refundable. Exception: If you paid for a guaranteed service, such as FedEx Priority Overnight, and the shipment was delivered late or incorrectly and is eligible for reimbursement by the carrier, then GadgetsGo will pass through to you any reimbursement granted.
If a product is sold with free shipping, then the cost of shipping will be deducted from the refund amount.
Some GadgetsGo product detail pages state a return policy that differs from the return policy set forth above. In the event of a conflict between GadgetsGo's return policy and those on such product page, then the return policy on the product page shall apply.
Product Return Procedure
- To return a product in compliance with GadgetsGo's 30-Day Money Back Guarantee, you must follow the following procedure.
Find your emailed order receipt, click reply, and answer the following questions:
1. Reason for return
2. A picture is worth a thousand words, so please take a photo of the retail packaging and contents. Attach the photo to your email reply.
3. Is the package opened?
4. If the product is used, describe its condition.
5. Can you return the product exactly as you received it, with the original packaging and 100% of its contents?
6. If you answered "no" to #5, what is missing?
7. Would you like a refund, replacement, or different model?
8. If refund, do you accept the 20% restocking fee as stated above? To repeat from above, for a refund and reorder of the same product, a different model, or substitute product (returning new, unused items only), we are pleased to waive the 20% restocking fee. However, since the credit card processor retains their 2.9% credit card processing fee, this is deducted from the refund.
If refund, and if this item was shipped FREE to you, we do not refund our cost of shipping to you, and the fee is a part of our cost to ship to you.
- All RMA requests must be made following the procedures described above. GadgetsGo will not accept returns without prior authorization and an RMA number. Once issued, RMA numbers are valid for 30 days within which return products must be received by GadgetsGo. RMA numbers will not be extended or reissued. Customer should prominently display the RMA number(s) on the shipping label of boxes containing the returned product.
- Customer is solely responsible for shipping any returned product to GadgetsGo or our vendor. Customer agrees to use only reputable carriers capable of providing proof of delivery and insurance for the entire value of the shipment. Customer agrees to bear all shipping and insurance charges and all risk of loss for the returned product during shipment.
- Customer agrees that all returned products will be 100% complete, in re-saleable condition, and will include the original packaging material, manuals, blank warranty cards, and other accessories provided with the original shipment. If any component of the returned product is missing, then GadgetsGo's Return Procedure will be breached and GadgetsGo may in its sole and absolute discretion reject the entire return or choose to impose additional charges against the customer's account for replacement of the missing component(s).
Damaged Shipment Policy
Shipments with FedEx or UPS
If the order was shipped with FedEx, and it was damaged during transit, call FedEx at (800) 463-3339 or UPS here https://www.ups.com/us/en/help-center/claims-support.page?. Give the rep your shipment tracking number and inform them of the shipment damage. Then, contact us and follow the return instructions above.
Shipments by truck
If your shipment arrived damaged, then contact us immediately while the driver is still there. Then follow these instructions:
If we instruct you to accept delivery...
- Note the apparent damage on the delivery receipt in the presence of the driver. Be as specific as possible to assist us in processing the claim with the carrier. Get the driver to sign his acknowledgement of the damage.
- An inspection will take place. Once the inspection is complete, we will pick up the damaged product and ship a replacement product to you.
If we instruct you to refuse delivery...
- Note the apparent damage on the delivery receipt in the presence of the driver. Be as specific as possible to assist us in processing the claim with the carrier. Get the driver to sign his acknowledgement of the damage.
- We will contact the carrier to verify that the damaged product is being returned to us. Please allow approximately two business days for verification. Once we verify shipment of the returned item, we will ship a replacement product to you.
If the damage is concealed, and you only notice the damage after accepting delivery, and did not get the driver to sign acknowledgement of the damage, then the claim is between you and the shipping company. We recommend that you retain the packaging for your claim with them. You may also wish to file a warranty claim with the manufacturer. Please contact the manufacturer using the method specified on the warranty paper inside the package. Products manufactured by Navien and sold on e-commerce sites including GadgetsGo.com have no warranty, as stated at the bottom of all product detail pages for Navien products on GadgetsGo.com.
Physical Damage Policy
Physical damage to any product purchased at GadgetsGo shall void warranty coverage. Physical damage includes but is not limited to improper handling and/or any other type of damage sustained by irregular usage.